FAQ

Yes. All of our orders are reviewed by qualified doctors, registered with the General Medical Council. If they approve your order, they will make out a prescription for you and issue it before your medication is dispensed and sent out. They will not issue a prescription to someone who they think is an unsuitable patient.

Consultations are completed for your own safety, and they cannot be skipped. Our pharmacy has a responsibility to the safety of our patients and will not dispense medication without a valid prescription. The consultation process is there so that we can be confident that a medication will not cause further harm or be likely to cause side effects.

Pharmacy websites that do not follow these processes are not operating within the law. Additionally, impersonating someone else or lying about your condition to obtain a prescription illegally is also an offence punishable by law.

A well-known and respected pharmacy based in the UK. You can view their registration details with the General Pharmaceutical Council by clicking here.

When you buy pain medication online from us, we will send your order by tracked courier. Medication will be delivered in plain packaging to ensure your safety and privacy. All orders approved before 3 p.m. on weekdays are dispatched on the same day and should arrive the next working day.

Orders placed outside this time will be dispatched at the next earliest possible time.

Cheap, generic medications may not work, and may even be dangerous. Websites that sell them are putting their customers in danger.

No. The price listed with the product is the total price you pay, and this includes your consultation fee and delivery cost.

We cannot process your order until we can verify your details. You may have entered your details incorrectly accidentally, especially your date of birth. If you have entered your details incorrectly, please scan your passport or driving licence and email it to with your order number in the subject field.

Once you have edited your details, please email us and let us know so we can undertake your ID check again

Then you will not be charged. Although we ask for your credit card details before consultation, this is merely so that we can verify your identity. You will not be charged until your order is approved.
If our doctor has deemed a certain medication as unsafe for you to use, we strongly recommend you visit the nearest doctor’s surgery or hospital so that they can provide a more suitable treatment.

Unfortunately we cannot accept returns for prescription products, or provide refunds. To do so is against the law.

Your driver should have left a calling card for you, requesting that you contact them to rearrange delivery. If the driver has not successfully delivered your order after three attempts, the order returns to us. At this point you should contact us so that we can make alternative arrangements.